My coined term from my data center analysis and commentary this year: bozosity. Bozosity is a condition brought on by an imbalance of invisible particles known as bozons. This condition causes otherwise competent and sensible people to do incomprehensibly boneheaded things.
The Winners of the 2009 Data Center Bozo Awards are:
1. Microsoft and Danger for the T-Mobile Sidekick data loss debacle. MicroDanger did not win for operating critical storage systems without backups, but for the handling of the aftermath. MicroDanger immediately announced all data was lost, then, by the time they did recover most of the data, significant damage was done to T-Mobile and the sidekick, leaving everyone involved with a reputation for incompetence.
2. Fisher Plaza for knocking out major Internet services by blowing up an antquated, obsolete, and improperly maintained electrical system in their data center building. Aluminum bus bars are evil, k?
3. IBM for blowing Air New Zealand out of the water by performing power work during peak load period of one of Air New Zealand’s busiest travel weekends, unnecessarily running ANZ’s mainframe from a fallible generator alone, and taking an inordinate amount of time to restore service.
4. IBM for allowing a state of Texas elections commission storage system in their care to fail because it wasn’t in the contract to back it up.
5. Google for their brilliant example of cascading failure by sequentially overloading every router feeding their Gmail service.
6. Research in Motion for seeing how many BlackBerry back end failures they could squeeze in before the end of the year.
8. DreamHost for giving us a shining example of how NOT to do a major data center migration.
9. The people who operate Sweden’s top level DNS domain for turning lose an untested script and taking the entire thing down. Who knew a few missing dots could be so much trouble?
10.The Perth iX data center in western Australia for allowing a smoldering mulch bed outside the building to shut down the entire data center because they couldn’t locate a miniscule amount of smoke that was infiltrating the building and setting off an overly sensitive detection system.
Finally, I’d like to add a “dishonorable mention” award to FedEx for turning overnight delivery of a critical part into 3 days and nearly sticking me with working in the data center overnight Christmas Eve.
Looks like we survived the year but it sure wasn’t pretty.
Vern, SwiftWater Telecom